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FAQ
Q: What should I do when there is no water/too little water/too dried cloth for mopping?
 
A: Troubleshooting-1: check whether the water tank runs out of water; refill water if necessary.
Troubleshooting-2: check that the mopping cloth has been tightly installed. If the cloth is not tightly installed, the white filter assembly may not properly supply water to the mopping cloth. The filter may be blocked. Please immerse the filter assembly in citric acid or white vinegar; if the problem persists, replace the filter assembly.
Troubleshooting-3: please wet the mopping cloth before mopping and squeeze it dry before installation. If the mopping cloth is dirty, please clean it before reuse. Do not use non-original mopping cloth that may result in insufficient water flow.
Troubleshooting-4: please check that the water tank is installed in place.
 
A: Troubleshooting-1: check whether the filter is not installed in place. If so, press the filter into place with your thumb.
Troubleshooting-2: check whether the O ring of the filter falls. If the O ring is lost, replace the filter assembly. Do not use non-original mopping cloth that may result in too high water flow.
 
A: This involves many possibilities: check whether it is resulted from battery low protection; connect it to the dock charger and put the machine onto the dock charger to check whether it can be normally started. The machine does not work in the temperature range of 0-40. Too high or low temperature will result in the condition that the battery is protected. Please check that the operating temperature is restored to 0-40 and kept for a certain period of time, and then try again.
 
Q: Why is recharge impossible for the machine after spot cleaning?
A: Spot cleaning requires re-generation of a map, and the previous map and the coordinate of the dock charger will be cleared which may result in failure to return to the dock charger. Therefore, please put the machine back onto the dock charger after spot cleaning.
 
Q: What should I do when the machine cannot automatically start working even if the timer cleaning is enabled?
A: Troubleshooting-1: check that the machine is powered on as the timer cleaning is ineffective when it is powered off
Troubleshooting-2: check that the battery capacity is higher than 20% as the timer cleaning is ineffective when the battery capacity is lower than 20%; it is recommended to keep the machine be seated on the dock charger and work in standby mode uninterruptedly
Troubleshooting-3: check that the cleaning timer is correctly set; for example, if it is set to "Once", the setting will not be effective any longer after being executed once, or if it is set to "Workday" and the current day is a weekend day, the timer cleaning will also be ineffective.
 
Q: Will long-term charging consume more power? Will overcharge shorten the service life of the battery?
A: Charging stops after the battery is full. The motherboard is powered directly from the dock charger and the battery is in standby mode and thus the battery performance will not be affected. The machine has very low power consumption (less than 3 W) when it is inoperative. To maintain the best performance of the battery, please try to keep the machine interfaced on the dock charger when it is left unused.
 
Q: What should I do when the machine works abnormally and always knock into a wall or furniture?
A: Very occasionally, the machine may have positioning deviation. Please pause the machine and put it back onto the dock charger and try again.
 
Q: What should I do when I get a message from the machine that the dock charger cannot be found and please move the machine to be close to the dock charger?
A: If no dock charger is available in the whole cleaning environment, the machine will return to the starting point after cleaning, and alert you with a message that the dock charger cannot be found and please move the machine to be close to the dock charger and try again.
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